Question 1

What is Retail Desk?

Accepted Answer

Retail Desk is a Windows desktop POS (Point of Sale) application designed for retail stores. It covers inventory management, billing, customer tracking, vendor purchase orders, returns, and GST-compliant tax reporting — all running locally on your PC with no internet connection required.

Question 2

Does Retail Desk require an internet connection?

Accepted Answer

No. Retail Desk works fully offline. All your data is stored in a local database on your device. An internet connection is not required for any core feature.

Question 3

What are the user roles in Retail Desk?

Accepted Answer

Retail Desk has two roles: Admin and Operator. Admins have full access including store settings, reports, operator management, and all transactions. Operators handle billing and day-to-day tasks as assigned by the admin.

Question 4

How do I log in for the first time?

Accepted Answer

On first launch, Retail Desk runs a setup wizard where you enter your store details and set your admin username and password. Once setup is complete, use those credentials to log in every time.

Question 5

How do I create an invoice?

Accepted Answer

On the Billing page, search for a product by name or scan its barcode to add it to the cart. Adjust quantities, select or create a customer, apply any discounts, choose a payment method, and click Checkout to generate the invoice and print a receipt.

Question 6

Does Retail Desk support barcode scanning?

Accepted Answer

Yes. You can scan a product barcode directly into the search bar on the Billing page and the matching product is added to the cart automatically.

Question 7

How is GST calculated?

Accepted Answer

Retail Desk supports both inclusive and exclusive GST modes. Each product is assigned a GST slab (e.g. 5%, 12%, 18%, 28%) and tax is calculated automatically at checkout based on the product's slab and the mode configured in your store settings.

Question 8

How do I add products to my inventory?

Accepted Answer

Go to Products and click Add Product. Fill in the product name, category, subcategory, barcode, selling price, cost price, stock quantity, and GST details. The product will immediately be available for billing.

Question 9

Can I import products in bulk?

Accepted Answer

Yes. From the Product page, download the bulk upload template (Excel format), fill in your product data, and upload the file. You can choose to replace existing stock quantities or add to them.

Question 10

How do I organise products into categories?

Accepted Answer

Go to Inventory > Categories to create categories and subcategories. Each product can then be assigned to a category and subcategory, making it easier to browse and search your catalogue.

Question 11

Can I manage vendors and purchase orders?

Accepted Answer

Yes. Retail Desk includes a vendor management module where you can add vendors and raise purchase orders to track incoming stock and manage supplier relationships.

Question 12

How do I process a return?

Accepted Answer

Go to the Returns section and select the original invoice. Choose the items and quantities being returned and confirm. Retail Desk automatically calculates the refundable amount, updates the invoice status, and generates a return receipt.

Question 13

How are refunds calculated on returns?

Accepted Answer

The refund is calculated based on the items returned and any credits or loyalty points already applied on the original invoice. Retail Desk deducts non-refundable amounts automatically so the correct refund figure is always shown.

Question 14

Where can I view sales reports?

Accepted Answer

Admins can access the Reports section from the Admin Dashboard. It provides sales summaries, invoice history, customer payment records, and inventory insights to help track business performance.

Question 15

Can I track customer credit payments?

Accepted Answer

Yes. Retail Desk tracks credit sales per customer. You can record partial or full credit payments from the Customer Payments section and view the outstanding balance for each customer at any time.

Question 16

Where is my data stored?

Accepted Answer

All data is stored in a local SQLite database at %LOCALAPPDATA%\RetailDesk\pos.db on your PC. Nothing is uploaded to any server or cloud service.

Question 17

How do I configure my store details?

Accepted Answer

Go to Settings > Store Settings to update your store name, phone number, email, address, website, and GST registration number. You can also upload your store logo from this page.

Question 18

Can I create additional operator accounts?

Accepted Answer

Yes. Admins can create, edit, and deactivate operator accounts from the Operators section in Settings. Each operator gets their own username and password.

Question 19

How do I back up my data?

Accepted Answer

Copy the pos.db file from %LOCALAPPDATA%\RetailDesk\ to a safe location such as an external drive or cloud storage. To restore, replace the file in that folder with your backup copy and relaunch the app.

Question 20

Will your Retail Desk data survive a reinstall?

Accepted Answer

Yes. Reinstalling Retail Desk does not delete your database. Your data stays in %LOCALAPPDATA%\RetailDesk\, and the uninstaller does not touch that folder. If it’s still there, your records will load again after you reinstall.

AryanVxd

Need help?

FAQs